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Return & Refund Policy

1. Overview

This Return & Refund Policy outlines the terms and conditions for returns and refunds on FCCOINSUAE. Since we provide digital services (EA FC coin delivery), our refund policy differs from physical product returns.

2. 24-Hour Refund Policy

We offer a 24-hour refund policy for orders that have not been delivered. If you request a refund within 24 hours of placing your order and the order has not yet been completed, you are entitled to a full refund.

2.1 Eligibility

To be eligible for a 24-hour refund:

• Your order must not have been delivered or completed
• You must request the refund within 24 hours of order placement
• You must provide your order number

2.2 How to Request a Refund

To request a refund:

• Contact our support team through the live chat on our website
• Provide your order number
• State the reason for your refund request

Refunds will be processed to the original payment method within 5-10 business days.

3. Refund for Account Bans

If your EA account receives a ban from Electronic Arts within 7 days of coin delivery, you may be eligible for a refund. This policy applies only when the ban is directly related to the coin transfer service we provided.

3.1 Conditions

The following conditions must be met:

• The ban must be directly related to the coin transfer service we provided
• You must provide proof of the ban from EA (screenshot or email from EA Support)
• The ban must occur within 7 days of delivery completion
• Refund requests must be submitted within 14 days of the ban notification
• We reserve the right to investigate the circumstances of the ban

3.2 Exclusions

Refunds will NOT be provided for bans resulting from:

• Your own actions (cheating, exploiting, etc.)
• Violations of EA's Terms of Service that are unrelated to our service
• Bans that occur more than 7 days after delivery
• Bans where you cannot provide proof from EA

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Orders completed more than 24 hours ago (unless covered by ban policy above)
• Incorrect account information provided by the customer
• Customer-provided backup codes are invalid or expired
• Customer changes account password or security settings during delivery
• Bans resulting from customer's own actions or violations of EA's Terms of Service
• Orders where delivery was successfully completed
• Customer dissatisfaction with coin prices (prices are displayed before purchase)
• Customer errors in order placement (wrong platform, wrong amount, etc.)

5. Processing Refunds

5.1 Refund Processing Time

Once your refund request is approved:

• Refunds are typically processed within 5-10 business days
• Refunds are issued to the original payment method
• The time it takes for the refund to appear in your account depends on your payment provider

5.2 Payment Method Refunds

• Credit/Debit Cards: Refunds appear within 5-10 business days
• PayPal: Refunds appear within 3-5 business days
• Bank Transfer: Refunds may take 7-14 business days
• Alternative Payment Methods: Processing time varies by provider

6. Chargebacks and Disputes

If you have concerns about your order, please contact our support team before initiating a chargeback or dispute with your payment provider. We are committed to resolving issues fairly and quickly.

Important: Initiating a chargeback or dispute after successfully receiving coins may result in:

• Account suspension or termination
• Legal action for fraudulent chargebacks
• Reporting to payment processors and credit agencies

7. Exchange Policy

We do not offer exchanges for digital coin services. If you need to change your order (e.g., different platform or amount), please contact our support team before the order is completed. We may be able to cancel the original order and process a new one, subject to our refund policy.

8. Delivery Issues

If you experience issues with coin delivery:

• Contact our support team immediately
• Provide your order number and details of the issue
• Allow our team time to investigate and resolve the issue
• We will work to resolve delivery issues before processing any refunds

9. Customer Responsibilities

To ensure smooth delivery and avoid refund issues, customers must:

• Provide accurate EA account information
• Ensure backup codes are valid and current
• Stay logged out of EA account during delivery
• Not change account password or security settings during delivery
• Contact support immediately if issues arise

10. Contact Us

For refund requests or questions about this policy:

• Use the live chat on our website
• Contact our customer support team
• Provide your order number for faster assistance

11. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Governing Law

This Return & Refund Policy is governed by the laws of the United Arab Emirates. Any disputes will be resolved according to these laws.

By using our services, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

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